In addition to peace of mind, our maintenance plans provide several benefits such as reduced labor rates, advance scheduling of planned services, and priority response. You have the assurance of knowing that all services are provided by highly-trained, experienced professionals. We offer our services as a comprehensive package that can be tailored to your specific needs.
The standard planned administration, maintenance and monitoring services are:
- Monthly: Network administration updates, track server baseline operating statistics, check system logs, and update documentation. Performed remotely via a telephone modem connection.
- Quarterly: Server “health check”, test tape backup and battery backup, apply the latest updates and patches to the operating system and accessories like virus protection software. Performed on-site.
- Semi-Annual: Server cleaning and maintenance, including diagnostics of standard components. Performed on-site.
- Help Desk and Emergency Service: Telephone and on-site support to handle emergencies and other unplanned events.
- Managed Services:
- Maximize uptime – Proactive monitoring and alerting allows you to resolve issues prior to failure
- Increase security – integration with leading anti-virus providers, patch management, security auditing, alerting and reporting
- Improve performance – Analyze trends to identify performance issues and upgrade opportunities
- Control assets – Real time asset inventory provides deep visibility into computing and network assets
Technology Updates
Because information technology changes so rapidly, it’s important to evaluate current technologies and consider new ones on a regular basis. Each quarter, NextStep will meet with your organization’s management staff to review current information systems, consider business goals, and develop strategies to respond to new needs and updated requirements. Based on the findings of that quarterly meeting, NextStep will develop action plans for future technology implementations.